Last updated: 11 September 2026
ChhooMantar (“ChhooMantar”, “we”, “us”, or “our”) provides food and grocery discovery, ordering, delivery coordination, and customer support through our mobile app and website.
Contact chhoomantar.support@gmail.com. We will use reasonable steps to verify your request before making account changes.
Information we collect
- Account information: phone number used for Firebase phone authentication and, where provided, your name and email address.
- Delivery information: saved addresses, city, pincode, and location details you choose to share so we can show available services and coordinate delivery.
- Order information: restaurants, items, quantities, prices, delivery details, order status, and support messages.
- Payment information: payment method and transaction identifiers from our payment provider. We do not store complete card numbers or banking credentials.
- Device and service information: push-notification tokens, app and device details, and limited diagnostic or analytics events where enabled.
How we use information
- Authenticate your account and keep you signed in.
- Show restaurants and products available for your location.
- Accept, process, deliver, and provide support for orders and payments.
- Send essential order updates, service announcements, and catalog updates.
- Prevent fraud, abuse, and unauthorized access, and improve reliability.
- Meet legal, accounting, and dispute-resolution requirements.
When information is shared
We share only what is needed to operate the service with restaurants and delivery partners involved in an order, payment and infrastructure providers, authentication and notification providers, and authorities where legally required. We do not sell personal information.
Location and notifications
Location access is optional. If you allow it, we use your location to resolve a city and help determine service availability. You can disable location access in your device settings. Push notifications are optional and can also be disabled in device settings.
Retention and security
We retain information only for as long as needed for the purposes described here, including order history, support, legal, and fraud-prevention requirements. We use access controls, encryption in transit, and reputable service providers, but no online service can guarantee absolute security.
Your choices and rights
You may update your profile information, manage saved addresses, disable location or notifications, and ask us to access, correct, or delete personal information, subject to information we must retain for legal or security reasons.
Account deletion
If you created a ChhooMantar account, you can request deletion of your account and associated personal data by emailing chhoomantar.support@gmail.com with the subject “Account deletion request”. Please send the request from the phone number or email address linked to your account. We will verify the request, delete the account and associated data that we control, and explain any information that must be retained for legal, accounting, security, or fraud-prevention reasons. Order records required for those purposes are retained only for the applicable period and are then deleted or anonymised.
Children
ChhooMantar is not directed to children under 13. We do not knowingly create accounts for children under 13.
Changes to this policy
We may update this policy when our services or legal obligations change. The “Last updated” date above indicates when the current version took effect.
Contact us
For privacy questions or requests, email chhoomantar.support@gmail.com or visit Help & support.